Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal.

Shipping & Delivery

Where do you ship to?
We currently ship within the UK only. However, if you're interested in international delivery, please email us and we'll do our best to work something out for you.

What are your delivery times?
We offer two shipping options:
• Royal Mail 48: 3-5 working days
• Special Delivery (before 1pm): Next day delivery

Can I track my order?
Tracking is available for Special Delivery (next day) orders. Royal Mail 48 orders do not include tracking.

Returns & Exchanges

What is your returns policy?
We accept returns within 14 days of delivery. The customer is responsible for return shipping costs. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I return an item?
Please contact us to initiate a return. We'll provide you with return instructions and our address.

Products & Care

What type of clothing do you sell?
Kirkwood of Scotland specializes in comfortable, practical clothing designed for older ladies, including those in care homes. Our garments prioritize ease of wear, comfort, and dignity.

How do I care for my Kirkwood of Scotland clothing?
Most of our items are machine washable. Please check the care label on each garment for specific washing instructions.

Contact Us

How can I get in touch?
If you have any questions not covered here, please don't hesitate to contact us via email. We're happy to help!